GI BharatBy True Vision Welfare Society · Authorised-user servicesReturn, refund & cancellation policy
Every True Vision authorised-user product is inspected before dispatch. If your order arrives damaged, incorrect or is not as described, you can request a return within the window below.
Return window
You may request a return within 7 days of delivery. Certain items (handloom, perishables, custom-made) may have a shorter window as noted on the product page.
Eligibility
Items must be unused, undamaged, and in the original packaging with tags and authenticity documents. Products damaged in transit must be reported within 48 hours with photos.
Non-returnable items
Perishables (foods, spices), personal-care items, custom-made and made-to-order pieces, and items marked "final sale" are not eligible for return.
Refund method
Refunds are issued to the original payment method within 7 working days after the returned item is received and inspected. For Cash on Delivery orders, refunds are issued via bank transfer.
Cancellation
Orders can be cancelled free of charge before the seller marks them 'Shipped'. Once shipped, the return process applies.
How to raise a return
Contact the seller from your Orders page or write to True Vision support with your order ID and photos of the item.
Email us at support@truevision.example with your order ID.